okbajy Frequently Asked Questions

To open an account at okbajy, you need an active mobile number, an email address, and a strong password. The registration process is fully available in Bengali, so any Bangladeshi user can sign up with ease. Provide accurate information and make sure you are 21 years of age or older.

No. Under okbajy's rules, only one account is allowed per person. Creating multiple accounts may result in all accounts being closed and any deposited balance being forfeited. We strictly enforce this rule to ensure a fair playing environment for everyone.

Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you run into trouble, contact okbajy's 24/7 live chat support.

Yes, account verification is mandatory before making a withdrawal. It keeps your account secure and helps prevent fraud. You can complete verification quickly by uploading a photo of your national ID or passport.

First, clear your browser's cache and cookies. Check that your network connection is working. Try incognito mode or use a different device. If the problem continues, let us know via live chat — the okbajy support team will assist you right away.

Deposits from bKash to okbajy are generally instant — your wallet is credited within just a few seconds. During peak banking network hours it may take up to 5 minutes. The minimum deposit amount is ৳500.

Yes. You can deposit at okbajy via bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳500 for all methods. Choose whichever is most convenient for you.

Once a withdrawal request at okbajy is approved, the money typically reaches your mobile banking or bank account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800.

okbajy does not deduct any processing fee of its own. However, your bKash, Nagad, or bank may apply their own transaction charges according to their policies. Always check the fee policy of your payment app before making a transaction.

Log in to your okbajy account and go to the "Transaction History" or "Withdrawals" section. There you can see the current status of each request — pending, processing, or completed. If it is taking too long, contact live chat with your order number.

To bet on Bangladesh Premier League (BPL) matches, go to the cricket section on okbajy. You can place various types of bets before the match starts or while it is in progress (live betting) — such as match winner, top run scorer, total runs, and over/under. Odds for every market are updated in real time.

RTP stands for Return to Player — the average rate at which a game returns winnings over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is a long-term average and every spin is independent and random. All games at okbajy are fair and verifiable.

Yes. okbajy is fully mobile-responsive. Accessing the site from any Android or iOS smartphone browser gives you full access to all games, betting markets, and payment options. There is no need to download a separate app — everything works right in the browser.

Yes. In okbajy's live casino section, games are played with real dealers via live streaming from top providers including Evolution Gaming and Ezugi. Roulette, Baccarat, Blackjack, and other games are broadcast live from a professional studio.

If your internet connection drops during a game, most games will resume from where you left off once you reconnect. For slot games, the result of any round in progress is saved on the server. If you have an issue, let us know via live chat.

You will receive a 200% welcome bonus on your first deposit at okbajy, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus so you start playing with a total of ৳3,000. To receive the bonus, activate the offer during your first deposit after registration.

A wagering requirement means you must place a set amount of bets before you can withdraw bonus funds. The wagering requirement for the welcome bonus at okbajy is 20 times (20x). This means if you receive a ৳2,000 bonus, you need to place ৳40,000 worth of bets. Once the requirement is met, the bonus balance can be withdrawn without difficulty.

okbajy's VIP program has three levels — Bronze, Silver, and Gold. Levels advance through regular play and increased deposits. Bronze members receive up to 0.4% weekly cashback, Silver up to 0.8%, and Gold up to 1.2%. Levels increase automatically as you stay active.

Most bonuses can be used on slots, casino games, and sports betting. However, some special promotions may apply to specific game categories. The terms and conditions for each offer state which games are included. Visit the promotions page for details or ask via live chat.

Cashback for VIP members is generally credited to the account on a set day each week. A fixed portion of losses is returned as cashback, which can be used directly for play or withdrawn — terms apply based on VIP level.

Yes. okbajy uses SSL encryption technology to keep all transactions and personal information secure. Your payment details are never shared with third parties. We follow international-standard security protocols for data protection.

okbajy is for players aged 21 and above only. Age is verified when an account is opened. Minors are strictly prohibited from opening an account, and any such account detected is closed immediately.

Yes. As part of responsible gaming, okbajy offers a Self-Exclusion feature. You can temporarily deactivate your account for a set period of time. To make this request, contact the support team via live chat or email.

okbajy takes responsible gaming seriously. Our platform offers deposit limits, time restrictions, and self-exclusion options. If you notice signs of addiction, contact our 24/7 support immediately. Visit our responsible gaming page for more information.

Yes. okbajy only offers games from reputable software providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi. These providers are verified by independent third-party audits and their random number generators (RNG) are completely impartial.

If you notice any suspicious activity on your account, report it immediately via our 24/7 live chat or by email at [email protected]. The okbajy security team will investigate promptly and take the necessary steps. Your information will be kept completely confidential.